Who we are
This website, limenorth.com, is operated by Lime North LLC, a Wyoming limited liability company ("we", "us"). We provide US LLC formation, EIN and ITIN applications and monthly US bookkeeping to owners living in Pakistan. This policy explains what information the website collects and how we handle it.
Information you give us
When you book a call through a "Book a 20-minute call" link, a short form on our website asks for your name, business email, the kind of business you run, your website or store URL (optional), what you need help with and an optional note; if you sell online, it also asks where you sell and your monthly orders band. We keep it with our other requests and email you a confirmation. The calendar, hosted by HubSpot, then opens with your name and email filled in and asks for the time you choose.
If you email us directly, we receive your email address and whatever you include in your message. When you accept a written quote, you send us the ID and company documents listed in it.
Our US pages also have a free books review form for online sellers. If you use it, it asks for your name and email address, store URL, sales channels, monthly orders band, accounting software, how many months behind your books are, optionally your annual revenue band and how you found us, an optional note, and your consent to be contacted about your request.
If you use the "Message us" box, it sends us your name, email address and message. We email it to our inbox, keep a copy on the website for the same period as review requests, and email you a confirmation.
Information collected automatically
Like most websites, our hosting servers receive technical information when you visit, such as your IP address, browser type and the pages requested, and record it in server logs.
To stop abuse of the free books review form, the call request form, the quote request form and the "Message us" box, the website keeps a scrambled (hashed) form of your IP address for one hour after you send a request or message. That hashed form is kept separately from your request.
To tell people from automated spam, these forms can use Cloudflare Turnstile, which receives technical signals such as your IP address and browser details when you use a form. Cloudflare describes how it handles them in its Turnstile Privacy Addendum.
We use Google Analytics 4 to understand how visitors use the site. Google Analytics runs in Google Consent Mode: it sets analytics cookies only if you accept them in our cookie banner. Until you accept, it may receive cookieless measurements without identifiers. With your consent, it uses cookies and similar technologies to collect information such as pages viewed, time on site, and general device and location information. It also records when a free books review request or a "Message us" message is sent, without the details you entered. Google explains how it uses this information on its page How Google uses information from sites or apps that use our services.
How we use your information
- To reply to your request and prepare your written quote.
- To prepare the work set out in the quote you accept.
- To arrange and hold the calls you book with us.
- To contact you about your request.
- To run, secure and improve this website.
- To keep the records our business needs, including records the law requires.
Where your information goes
Form submissions are emailed to our team and stored in the WordPress database of this website. We also email you a confirmation. These service providers process information for us:
- Hostinger hosts the website, its database and our server logs, and provides our business email (Hostinger Email). Email from this website is sent through Hostinger's mail servers.
- Google processes analytics data through Google Analytics, as described above.
- HubSpot runs our meeting scheduler, on HubSpot's servers in the United States. When you book a call, HubSpot collects your name, email address and chosen time and adds the booking to our HubSpot account, where we keep track of our conversations with you.
- Google Meet hosts our calls. The calendar invitation for your booking includes the Google Meet link.
Information sent through this website is stored with our hosting provider, Hostinger, on servers in the United States, and accessed by our team, which works from outside the United States.
We use your information to serve you and run our business. We do not sell your personal information.
We may disclose information where the law requires it, for example in response to a valid court order.
Access to your business systems
The website asks only for the details on its booking and contact pages. When you work with us, you send the ID and company documents listed in your written quote. Where the work needs one of your accounts, you grant access later, by invitation from within that account, limited to the work we do for you (read-only for bank, payment and sales accounts).
Your client portal
Clients use our secure client portal at portal.limenorth.com to send documents, answer questions, read messages and reports, and see invoices. Before you send your first document, the portal asks you to accept our Terms and this Privacy policy.
- Who can open your files: only the Lime North team members who work on your account. Our team works from outside the United States. Each time anyone opens one of your files, the portal records it, and you can see these records in your portal.
- Where it is stored: the portal's database and files are held by Supabase in the United States (US East), the portal runs on Vercel, and portal emails are sent through Resend. Files are kept in private storage and opened only through short-lived links.
- Signing in: the portal is by invitation only. Each person signs in with a one-time email link and an authenticator app.
- Identity documents you send for an ITIN application are stored separately and deleted 90 days after that work is complete.
- Your copy: you can download all your records from the portal at any time.
Other client records follow the periods in "How long we keep information" below.
Payments
Clients pay in Pakistani rupees (PKR) by bank transfer from a Pakistani bank, after accepting their written quote. Prices in US dollars (USD) are converted at the State Bank of Pakistan rate on the date of the quote, and the PKR amount is fixed on the quote. The account details are on your quote; the website itself collects no card or bank details.
How long we keep information
The website deletes free books review requests from its database automatically 90 days after you send them. A copy of each request also reaches our business inbox by email; you can ask us to delete it at any time.
If you become a client, the information you share becomes part of your client records. We keep client records for 7 years after our engagement ends, unless your engagement letter states a different period.
Your choices and rights
You can ask us to show you, correct or delete the information you have given us, or to stop contacting you, by emailing hello@limenorth.com. We reply within 30 days.
Depending on where you live, the law may give you further rights over your personal information. Whatever country you live in, you can make the requests above by email.
Cookies
When you first visit, a cookie banner asks whether you accept Google Analytics cookies. Google Analytics runs in Google Consent Mode, so its analytics cookies are set only if you accept. Until then, Google Analytics may receive cookieless measurements without identifiers. If you decline, any existing Google Analytics cookies (named _ga) are removed.
We store your choice in a first-party cookie, ln_consent, for 180 days. You can change it at any time through "Cookie settings" at the foot of every page.
The booking page for calls is hosted by HubSpot, which sets its own cookies there under its own privacy policy.
You can also block or delete cookies in your browser settings; the site still works without them. Google offers a browser add-on to opt out of Google Analytics.
Security
We use reasonable measures to protect the information you send us, including an encrypted (HTTPS) connection to this website. No method of transmission or storage is completely secure.
Children
This website is for business owners. It is not directed to children, and we do not knowingly collect information from children.
Changes to this policy
When we change this policy, we update the date at the top of this page.
Contact
Questions about this policy: hello@limenorth.com. Postal address for privacy requests: Lime North LLC, 30 N Gould St, Sheridan, WY 82801, United States.